Responsible Gaming at i899 — Play Smart, Stay Safe

1 Our Commitment to Responsible Gaming

At i899, responsible gaming is not just a policy statement — it is a core value that shapes every decision we make as a platform. We believe that gambling should be a form of entertainment enjoyed in a controlled, informed, and voluntary manner. i899 actively works to prevent problem gambling, protect vulnerable players, and ensure that every registered member has access to the resources they need to stay in control.

Our responsible gaming framework is built on four foundational principles: prevention, protection, support, and transparency. We invest continuously in player-safety tools, staff training, and awareness programmes to uphold these principles for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all of Bangladesh.

2 Age Restriction & Verification

i899 operates a strict 18+ only policy without exception. It is illegal and a serious breach of our Terms & Conditions for any person under the age of 18 to register an account, deposit funds, or participate in any form of betting or casino gaming on the i899 platform.

2.1 Age Verification Process

All new players are required to complete a Know Your Customer (KYC) identity verification process before making their first withdrawal. As part of this process, players must submit a valid government-issued identity document — such as a Bangladesh National ID (NID) card or passport — confirming that they are 18 years of age or older. In cases where age cannot be immediately confirmed, i899 reserves the right to suspend account activity pending successful verification.

2.2 Responsibility of Adults

If you share a device or computer with individuals under the age of 18, we strongly urge you to use device-level parental controls and to ensure you log out of your i899 account fully after every session. Never share your login credentials or leave your account open and unattended. i899 accepts no liability for underage access resulting from a player's failure to take reasonable precautions on their own device.

3 Problem Gambling Self-Assessment

Problem gambling can develop gradually and is often difficult to recognise from the inside. The questions below are based on widely used screening tools and are intended to help you honestly evaluate your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or a professional counselling service.

4 Player Protection Tools

i899 provides a comprehensive suite of responsible gaming tools that every registered player can access and activate at any time through the Account Settings section of the platform or by contacting our support team directly. All tools take effect immediately upon request and are designed to give you meaningful, practical control over your gambling activity.

5 Self-Exclusion Programme

If you feel that you need a longer break from gambling, i899 offers a formal self-exclusion programme that allows you to close your account to betting activity for a minimum of 6 months and up to 5 years. Self-exclusion is a serious, legally binding commitment: once activated, it cannot be reversed before the chosen period expires, regardless of the reason.

5.1 What Happens When You Self-Exclude

• Your i899 account is immediately suspended from all gambling and betting activity.
• All pending bonuses and promotional offers are cancelled and forfeited.
• Any remaining real-money balance will be returned to your registered bKash, Nagad, or bank account within 5 business days.
• You will be removed from all marketing communications and promotional lists with immediate effect.
• i899 will use reasonable technical measures to prevent you from creating a new account during the exclusion period. Any account created in breach of a self-exclusion will be closed and funds returned.

5.2 How to Request Self-Exclusion

1. Contact our support team via Live Chat, email at [email protected], or WhatsApp at +880 1800 000 000.
2. State clearly that you wish to self-exclude and specify your preferred exclusion duration (6 months, 1 year, 2 years, 3 years, or 5 years).
3. Verify your identity — our team will confirm your account details to process the request accurately.
4. Receive confirmation — your self-exclusion will be activated within 24 hours and you will receive a written confirmation by email.
5. Arrange your balance withdrawal — our team will guide you through receiving your remaining account balance during the exclusion process.

5.3 After Your Exclusion Period Ends

When your chosen self-exclusion period expires, your account will not be automatically reactivated. You must contact our support team and explicitly request reinstatement. Before reinstatement, our team will conduct a brief responsible gaming check to ensure that returning to play is the right decision for you. We may recommend an extension or an additional cooling-off period if there is any concern about your wellbeing.

6 Tips for Responsible Play

Gambling can be a genuinely enjoyable form of entertainment when approached with the right mindset and boundaries. The following guidelines are recommended by i899 and leading problem gambling organisations as practical habits that keep gambling fun and safe.

• Set a budget before you play and commit to never exceeding it, regardless of your results. Treat your gambling budget the same way you would a leisure expense like cinema tickets or a restaurant meal.
• Never chase losses. Chasing lost money with bigger bets is the single most dangerous pattern in problem gambling. Accept that losses are a normal part of gambling and walk away when your budget is spent.
• Gamble only with disposable income. Never use money set aside for rent, groceries, utility bills, education, or any other essential expense.
• Set time limits for every session and use i899's built-in session timer reminders to stay on track. Take regular breaks and do not allow single sessions to extend indefinitely.
• Balance gambling with other activities. Gambling should be one leisure activity among many — not the primary or sole source of entertainment or social interaction in your life.
• Avoid gambling when emotionally distressed. Do not use gambling as a coping mechanism for stress, loneliness, anxiety, depression, or relationship difficulties. Emotional gambling leads to poor decision-making and financial harm.
• Understand the games you play. All casino games and sports bets carry a mathematical edge in favour of the house or platform. Understanding the odds and RTP rates helps you make informed and realistic decisions.
• Keep gambling private and honest. If you feel the need to hide your gambling activity from family or friends, that is a significant warning sign worth taking seriously.
• Talk to someone you trust if gambling is causing you concern. Speaking openly about a problem is the first and most important step toward resolving it.

7 Support Resources & Contacts

If you or someone you know is experiencing difficulties related to gambling, professional help is available. i899 encourages all players who are concerned about their gambling behaviour to reach out — both to our own support team and to external specialist organisations. There is no shame in seeking help, and early intervention leads to significantly better outcomes.

7.1 Contact i899 Support

7.2 External Support Organisations

i899 recognises that some players may benefit from independent professional counselling beyond what our in-house team can provide. We encourage players to reach out to mental health and addiction support services available in Bangladesh. When contacting external organisations, you do not need to provide your i899 account details — these services are entirely independent and confidential.

• Kaan Pete Roi (Bangladesh): A leading emotional support and crisis helpline providing confidential telephone counselling for individuals in distress. Available to players across Bangladesh including Dhaka, Chittagong, Sylhet, and Khulna.
• National Mental Health Helpline (Bangladesh): A government-supported mental health resource providing referrals to counsellors and psychiatrists for individuals experiencing addiction-related distress.
• Gamblers Anonymous: An international peer-support fellowship with remote participation available to Bangladeshi residents. Meetings follow a structured twelve-step recovery programme focused on mutual support and accountability.
• Local Healthcare Providers: General physicians, psychiatrists, and addiction counsellors at hospitals in Dhaka, Chittagong, Rajshahi, and other major cities can provide professional assessment and treatment referrals.

8 Protecting Minors

i899 is absolutely committed to preventing underage gambling. We implement rigorous age verification checks at account registration and at withdrawal stage. We also rely on adult players to take responsible precautions at home to ensure that children and young people cannot access gambling platforms through shared devices or accounts.

8.1 Recommended Parental Controls

We recommend that adults who share devices with minors take the following practical steps to prevent accidental or deliberate underage access to gambling content:

• Enable parental control or content filtering software on shared computers, tablets, and mobile phones. Many devices include built-in parental controls in their operating system settings.
• Always log out of your i899 account completely after each session — do not rely on auto-fill or saved passwords on shared devices.
• Use a strong, unique password for your i899 account that cannot be easily guessed by household members. Enable two-factor authentication (2FA) for an additional layer of security.
• Keep your login credentials private and never share them with anyone, including older teenagers who may be approaching but have not yet reached the legal gambling age of 18.
• Have open, age-appropriate conversations with young people about the risks of gambling and why it is restricted to adults.

8.2 Reporting Suspected Underage Use

If you suspect that a minor may be accessing or attempting to access i899 — whether through your account or independently — please report this to our support team immediately at [email protected]. We take every such report with the utmost seriousness and will investigate and act swiftly to protect the individual concerned.